Q1: Do you offer free shipping? Special discounts on engraving?

Free Shipping Discounts

  • Shipping costs on orders under $99 are based on weight and will be calculated once the order is completed. You will be charged only actual shipping charges at time of shipment.
  • Free shipping on orders of $99 or more.**

** Free shipping is for $99 of product purchased at one time. (PlaquesClocksLapel PinsMedalsAcrylics, Desk Accessories, Engraved Wall Signage, Crystal AwardsGlass Awards, Neck ribbons, and Name Plates.)

This offer is for Ground shipping within the 48 states and doesn’t apply to rush orders. This special is for orders placed online only.

  • Free shipping on orders of $500 or more.**

** Free shipping is for $500 of product purchased at one time. (Trophy CupsStates Shaped PlaquesPaperweightsPolar Camels)

This offer is for Ground shipping within the 48 states and doesn’t apply to rush orders. This special is for orders placed online only.


Free Engraving Policy

  • Standard engraving rate: FREE for award items (Up to 200 characters, $0.20/character extra for over 200 characters.)
  • Free engraving on all Trophies (40 characters)
  • Free engraving on all Name Badges
  • Engraved Gift items: Quoted per QTY needed; please email us to get a quote.
  • For the above, Free engraving includes 1 location or 1 plate. Additional locations may have extra charges.
The engraved text that will fit will vary depending on the size and product purchased. Free engraving is for text only, not photos. This special is for orders placed online only.
Q2: What Is Your Production Turnaround Time?
Q3: What Is Your Rush Service?

We have a 1-3 day service* at an additional charge. This service is available on items that are in stock only. * Production starts the following day after art approval is sent back by 12 noon eastern time. For more details email [email protected], or please call our sales team at 1-800-745-9375

Q4: What Are Your Store Hours?
1303 US Highway 80 E SwainsboroGeorgia 30401
Monday, Tuesday, Wednesday, Thursday, Friday8:00 am – 5:00 pm
Q5: What Are My Payment Options?
Martin accepts Visa, Mastercard, Discover, and AMEX We accept Mastercard, Visa, American Express, company checks, or cashier’s checks. If you would like to prepay by check We will be glad to e-mail the total invoice. If you would like a referral in your state we can provide this as well. This helps keep our costs down to our customers. We have been in business since 1993 and have customers small and large in every state.
Q6: How can I send my text and logo to you?

The best artwork for us is line or vector art in EPS, CDR, AI version 21 or lower, or PDF. The artwork must be clean, black and white camera-ready artwork @ 300 DPI. This is essential for rotary and laser engraving. Artwork may be provided in CorelDraw 21 or lower, EPS, AI, AND TIFF format for IBM-PC. Fonts must be converted to curves.

You can read more about Vector vs Raster Bitmap Logos on our Logo Requirement Page.

E-mail to: [email protected]

If you are not sure about artwork quality, print the art out on a laser printer. This will show the print quality. Artwork does not get better after e-mailing the art. If you don’t have clean artwork we can create or clean up your art. If you would like a quote; send the art to [email protected].

Q7: Where are you located?

We are located in Swainsboro, GA. USA 30 miles from Georgia Southern University in Statesboro, GA. and in the heart of Vidalia onion country.

Q8: Are there any setup charges for logos on laser engraved items?

Free Set-up on logos for orders providing Vector Logos. If you need your bitmap raster logo converted to vector, we offer a one-time $35 logo cleanup and conversion service. This is very competitive pricing!

Logos will be kept on file for lifetime for future use. You won’t be charged but once for the exact same logo.

Please email your logo to [email protected]

Q9: Do you guarantee your work?

Yes, all workmanship is guaranteed. We stand behind every item we sell and make. Very seldom do we ever have a problem with workmanship At Martin we take our quality and service very seriously. We go an extra step to make sure that every job is done right. All damaged items must be reported upon receiving your order. No refunds on custom work. Only replacement of damaged items. We will cover ground freight on damaged items being delivered.

Q10: Can I return stock items with no customization on the item?

Yes, most stock items can be returned in new condition only with a Return number from Martin. We reserve the right not to accept items that are not in new condition. We can not accept items that are damaged in any way. If the item was damaged during transit, the item is covered by the freight carrier. This must be reported at the time of delivery so we can get a claim started. Keep all packing material with the item for inspection by the carrier. We do have a 25% restocking fee on stock items. All Freight will be covered by the customer both ways. No Refunds on freight.

Q11: Do you guarantee delivery times

We Guarantee the day it will leave our production facility. We recommend adding one day to the delivery to make sure of on-time delivery. We have a 99% success rate with the carriers but you take a risk beyond our control on exact dates. If you buy a guaranteed air service we will work with the carrier to get you a refund back for the freight if it is late. The guaranteed airtime is different on different addresses.

Q12: Do you charge to cancel a job?

Orders canceled after invoice and layouts have been faxed or emailed will incur a minimum $20.00 charge or $35 per hour. This only covers our labor cost. If production has started the amount equal to percentage of completion of order at the time the order is canceled will be charged. By placing the order and beginning the process, are hereby agree to this artwork charge if you cancel the order.

Q13: What if a price is wrong on the site?

Martin reserves the right to change prices at any time. If a price is not correct on an order we will notify the customer before charging your account.

Q14: What is the minimum order amount?

Our order minimum is $40; if you order from us and the total is lower than this, we will prorate it to the minimum. You should also see this noticed on the Cart page if you don’t meet the $40 minimum, and it will tell you how much more you need to add to meet the minimum.

Q15: What is the “Free Art Proofs with your Order” policy?

We charge for art proofs, but they come for free with a completed order. If an order is cancelled during the artwork or production process, there will be a charge of minimum $20.00 charge or $35 per hour to cover the artwork process and labor. By placing the order and beginning the process, are hereby agree to this artwork charge if you cancel the order.

Q16: Is “Martin” a registered company with the United States Patent and Trademark Office?

Yes. MARTIN is a registered company under the registration number 6173086 and serial number 88713029.

Q17: Disclaimer regarding imprinted merchandise/trademarks/logos/designs

Imprinted merchandise shown is for illustration purposes only and does not imply endorsement, nor availability for sale to anyone than the owner of such designs, logos, and trademarks.

When will my order arrive?

For rush orders text us the items # you need, the event date, email & and shipping address.
We send back a cost.